Returns & Refunds Policy

At EMIRA, we want you to feel confident with every purchase. If you're not completely satisfied with your order, we're here to help.

Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unworn.
Be unwashed.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging, where possible.

For hygiene reasons, we cannot accept returns or issue refunds for items that have been worn, washed, damaged, altered, or are not in their original condition.

How to Start a Return

To request a return, please email us at:

shopemirawear@gmail.com

Please include:

Your order number
The reason for your return

Our customer support team will provide you with the return instructions.

Exchanges

Direct exchanges are not available at this time.

If you would like a different size or item, please return your original order for a refund and place a new order separately.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty or incorrect.

Shipping charges paid at checkout are non-refundable.

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 48 hours of delivery.

Email: shopemirawear@gmail.com

Please include:

Your order number
A description of the issue
Clear photos and video of the item

We'll review your request and work to resolve the issue as quickly as possible.

Late or Missing Refunds

If you haven't received your refund after 10 business days:

Check your bank account.
Contact your card provider or payment provider.
If you still haven't received your refund, please contact us at shopemirawear@gmail.com.